McAfee Consumer Product Removal Tool : Support Archived

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Summary: This document explains how to remove and reinstall McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used after you remove your McAfee product through Add/Remove Programs.

Affected Suites: Affected Products: Affected Operating Systems:
Total Protection
Internet Security Suite
PC Protection Plus
VirusScan Plus
Wireless Protection
 		 AntiSpyware
Data Backup
Personal Firewall
Privacy Service
QuickClean
SecurityCenter
SiteAdvisor
Anti-Spam
SpamKiller
VirusScan
Wireless Protection
 		 Windows 2000
Windows XP
Windows Vista
 

NOTE: This tool is not compatible with Microsoft Windows 98 or ME.

Description
Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, 2008, and 2009 versions of McAfee consumer products.Solution

IMPORTANT: If your McAfee products were preinstalled by the manufacturer of your computer, ensure that you activate your McAfee subscription before uninstalling. Reinstalling from a CD or download only installs your McAfee consumer applications, but might not recover your paid subscription term information.

Step 1 – Uninstall your McAfee consumer products using Add/Remove Programs in the Windows Control Panel Windows 2000/XP

  1. Click Start, Settings, Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select the McAfee SecurityCenter product.
  4. Click Remove and follow the steps provided.

Windows Vista

  1. Click Start, Search, type Programs and Features, and click Go.
  2. Double-click Programs and Features.
  3. Select the McAfee SecurityCenter product.
  4. Click Uninstall and follow the steps provided.

Step 2 – Download and run MCPR.exe

  1. Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe   or http://diy.cuyahogadigital.com/wp-content/uploads/2010/02/MCPR.zip 
  2. Click Save and save the file to a folder on your computer.
  3. Navigate to the folder where the file was saved.
  4. Make sure all McAfee windows are closed.
  5. Double-click MCPR.exe to run the removal tool.NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator. 
     
  6. Restart your computer after receiving the message CleanUp Successful.
    Your McAfee product will not be fully removed until the system is restarted.

If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.

Saving troubleshooting logs

  1. On the Cleanup Unsuccessful notification dialog, click View Logs.
  2. Your troubleshooting logs will open in a Notepad window. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example: MCPR_Jan10_08.txt).
  3. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.

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